All technicians have the unique opportunity to become World Class Technicians (WCT) through the training and certifications available from the GM Service Technical College (STC) and ASE training programs. The WCT program provides technicians with the opportunity to validate their knowledge and demonstrate their skills to their employers and – most importantly – to customers in all automotive service areas. They are the “one and only GM expert.”
Technicians achieve this elite status after satisfying the strict requirements for their respective Mechanical or Body area, which includes obtaining Master Technician Certification (MTC) in select areas.
Mechanical technicians achieve WCT status when they successfully complete eight of nine Master Technician Certifications in the Mechanical area, along with the accompanying ASE Certifications. Techs can choose to complete either Engine Performance or Diesel Engine Performance along with seven mechanical-related certifications.
Body technicians achieve WCT status when they successfully complete three Master Technician Certifications in the Body area, along with the accompanying ASE Certifications.
Technicians who achieve WCT status receive a gift package that includes:
- Letter of Recognition signed by the Director, Global Dealer Service and Warranty Operations
- World Class Technician statue
- World Class Technician patch
- Downloadable certificate from www.centeroflearning.com
Should you require additional patches, please contact the Center of Learning Help Desk at (888) 748-2687.
Once a technician successfully completes an MTC assessment, that technician will remain Master Technician Certified as long as he/she continues to achieve 100% STS annually by December 31 for the select area(s) in which he/she is certified. If a technician does not achieve 100% STS by December 31, the MTC for that respective area(s) will expire after 30 days and he/she will lose WCT status. Once an MTC has expired, the technician will need to achieve 100% STS in that select area(s) again to reinstate his/her WCT status. Technicians with expired MTCs do not need to attend the certification assessment again.
Due to reporting issues with the next generation Center of Learning, we are unable to publish the current list of WCT. To view the list of World Class Technicians as of August 1, 2017, by region, click on the link below. Please note that this list is inclusive of both dealership and Other personnel (for example, GM employees and vendors), and that it will be updated monthly.
August 2017 WCT List