Welcome to the GM Service Technical College!
The primary goal of the award-winning General Motors Service Technical College (GM STC) training program is to ensure that each service technician in more than 4,200 U.S. dealerships is thoroughly trained to fix increasingly complex vehicles right the first time and deliver an exceptional customer service experience.
This comprehensive service technician training is a blended, performance-based curriculum that drives technicians toward achieving annual Service Training Standards (STS); these standards align to ASE certification categories. The curriculum enables techs to conveniently take training in-dealership, at off-site training centers, and via mobile (i.e., tablet and smartphone). The delivery mix includes web-based, online instructor-led, hands-on, video on demand, performance support objects, interactive video, and diagnostic exercises. This media mix enables technicians to improve their product knowledge and advance their repair and diagnostic skills while spending less time away from the dealership.
Shifting Gears Automotive Technician Training Program
To help GM dealers find and hire Shifting Gears Automotive Technician Training Program graduates, GM STC has hired an Engagement Specialist located on-site at Fort Hood in Killeen, Texas, where we teach the program. This Engagement Specialist will market the program to transitioning Soldiers, help prepare students for their civilian job search, and connect graduates with hiring dealerships.
Attention GM Dealers: Shifting Gears is a partnership between
GM, the U.S. Army, and Raytheon Professional Services. It consists of 12 weeks
of classroom, online, and hands-on technical training that provides eligible
Soldiers transitioning out of the Army with the necessary skills to become
service technicians at GM dealerships.
If you have positions to fill for service technician or technician apprentice, please consider the pool of available Shifting Gears graduates as the first step in your recruiting process. Log into GM GlobalConnect at https://dealer.autopartners.net and review message GCUS-9-2438 to identify your Regional Shifting Gears Program Champion or contact your Zone Manager for more information regarding the program.
Award-Winning Automotive Curriculum
GM STC has earned a number of awards recognizing its GM service technician training program including:
• 2017 ATMC National Excellence in Training Award for the GM Service Technical College (STC) interactive video entitled High Voltage Depower Tool Usage. These awards are bestowed annually to shine a spotlight on highly effective or innovative training programs and to emphasize the importance of training to the success of the transportation industry.
• 2015 Brandon Hall Group Gold Award for Excellence in the Best Unique or Innovative Talent Acquisition Program for Establishing a Robust GM Technician Pipeline
• 2014 Automotive Training Managers Council (ATMC) National Excellence in Training Award for the GM Service Technical College
• 2014 Workforce Magazine Gold Optimas Award for Recruiting
Body Structural Repair (I-CAR) Welding Certification
GM has updated the curriculum and instituted new STS requirements in the Body Structural Repair category to ensure that technicians have the skills and knowledge to fix vehicles right the first time and thereby deliver an exceptional customer experience. This update means:
• WCS03 or SPS05 and WCA03 are now an STS requirement for 2016; and
• effective January 1, 2016, GM STC began enforcing a 5-year certification expiration policy. This means that anyone with a Training Completion Date prior to January 1, 2011, in any welding course will show as expired.
GM requires that a minimum of one body structural technician at each dealership/sublet repair facility complete one of the following I-CAR Welding Training & Certification™ courses:
• Welding Training & Certification: Steel GMA (MIG) Welding (WCS03)
• Welding Training & Certification: Steel Sectioning (SPS05)
In addition to one of the above two steel welding courses, Chevrolet dealers with Corvette Stingray allocation must have a minimum of one body structural technician complete the following I-CAR Welding Training & Certification™ course:
• Welding Training & Certification: Aluminum GMA (MIG) Welding (WCA03)
Future Requirements for 2018 and Beyond
GM STC announced updates to STS. Technicians need to become adept at two important attachment methods: MIG brazing and Squeeze-Type Resistance Spot Welding. These new requirements are only offered by I-CAR. By December 31, 2018, the following courses will be required for one technician per dealer or dealer-sublet shop within the Body Structural Repair (I-CAR) category:
• MIG Brazing Theory (BRZ01e)
• MIG Brazing Hands-On Skills Development (BRZ02)
• Squeeze-Type Resistance Spot Welding (WCS04)
Click HERE to view the I-CAR Affiliation Process Job Aid
Would you like to purchase Service Technical Training?
To find out how, click here.Then select ACDelco Online Store. This brings you to a catalog of both ACDelco and GM Service Technical College training materials. You have the option to page through the catalog or use the search feature at the top of the page. For example, if you search for 1604 (part of a course number), you will find several of our training materials. Clicking on “buy” adds the material to a shopping cart.
ASE Certification is necessary to meet GM Service Training Standards (STS) requirements
Page Last Updated October 9, 2017